Returns & Exchanges

We offer a 7-day return and exchange window from the date your order is successfully delivered.

To be eligible for a return or exchange, the jewellery must be unused, unworn and returned in its original condition along with the original jewellery box, certificates, authenticity cards, tags and all accompanying packaging.

Products that have been engraved, customized, personalized, resized on request or purchased during clearance or promotional sales are not eligible for return or exchange unless they arrive damaged or defective.

Return Eligibility

• Item must be returned within 7 days of delivery.
• Jewellery must be unused and unworn.
• Original packaging, certificates and tags must be included.
• The product must not show any signs of wear, scratches or damage caused after delivery.
• Customized or personalized jewellery cannot be returned or exchanged.

How to Request a Return

To initiate a return or exchange, please email our support team within 7 days of receiving your order. Kindly include your order number, reason for the request and clear photographs of the product.

Once your request has been reviewed and approved, our team will provide detailed return instructions.

Returns sent without prior approval will not be accepted.

Refund Process

After we receive your returned jewellery, it will undergo a thorough quality inspection to ensure it meets our return conditions.

Once approved, your refund will be processed to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges, customs duties and taxes (if applicable) are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please notify us within 48 hours of delivery by emailing our support team with clear photographs or a short video showing the issue.

Once verified, we will arrange an appropriate replacement, exchange or refund, depending on the nature of the issue.

This policy does not cover damage caused by normal wear, accidental impact, misuse, improper storage or unauthorized repairs.

Order Cancellation

Since every Dafinaa jewellery piece is carefully prepared specifically for each customer, orders cannot be cancelled once they have been confirmed and processing has begun.

Shipping Charges

Customers are responsible for securely returning approved items using a reliable and trackable courier service unless the return is due to a manufacturing defect or an error on our part.